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CONTACT MINISTRIES, INC
Accredited by CONTACT USA
Affiliated with LIFE LINE International
Serving Northeast TN and SW Virginia
for over 23 years

Our services include:

ACTIVE LISTENING
Volunteer telephone workers are available to listen to those in need.
REASSURANCE CALLS
A program of daily calls to the elderly and homebound who are living alone.
INFORMATION AND REFERRAL
“Where do I go to get help or give help?”

HELPLINE TELEPHONE
Main Office (Toll-Free in NE TN): 423-926-0144
Greeneville, TN Office: 423-783-0090

The Kingsport area is served by our sister organization:
Contact Concern 423-246-2273

E-MAIL ADDRESSES:

Board of Directors
Staff
Webmaster

Mailing Address:

P.O. Box 1403
Johnson City, TN 37605
Contact is supported by:

Individuals
Churches
Local United Ways
Civic organizations
Foundations & Trusts
Businesses

For information on how YOU can help support Contact click here.

CONTACT: an international
network of caring

Accredited by CONTACT USA, our centers must follow strict national standards of volunteer selection, training, and day-to-day procedures. As one of more than 50 centers located across the United States, we are part of a network of helplines that serve as many as 1.7 million callers each year.

We are also affiliated with Life Line International, joining us with helpline centers around the world.

Contact listens to the world, one person at a time

Contact Ministries is a non-profit volunteer based telephone helpline ministry serving the upper-east Tennessee region as well as parts of southwest Virginia. Contact provides the following services to our community: crisis intervention (with support from area professionals), information & referral services, and daily “reassurance” calls. Contact’s helpline is staffed by local volunteers of all ages and from all walks of life. Each volunteer has completed an extensive training program that includes over twenty-seven hours of classroom work led by area professionals and an additional eight hours of “on-the-job” training in the form of a series of practicums with experienced Contact telephone workers.

We believe that each person has the right to make decisions affecting the direction and quality of his or her life and has the responsibility to live according to these decisions. Our intent is to relate to each other and to our callers in ways which give honor to the individual and maintain personal integrity and dignity.

Our service is provided in the context of Christian-based ministry. Our mission is simply to serve others in a caring way. While we have our own values and beliefs, we do not impose these on our callers, nor do we take our callers beyond the point they are ready to go. Our intent is to help…to serve.
CONTACT, we’re at the end of your line:

The telephone rings and a young man shares his feelings of desperation and hopelessness about a shattered relationship. On another line, a middle-aged man feels trapped by his career, his marriage, his finances, his drinking. The phone rings again and a frantic mother is fighting her urge to strike out in frustration at her child.

Since 1978, when Contact Ministries opened, hurting people have been calling Contact, asking for someone to share their pain or simply asking that someone listen to them. Most have one thing in common. They are hurting people who are seeking someone who will listen, someone who will care, someone who will help them find a new perspective on their concerns.

From all income levels, from every walk of life, our callers are:

children

teenagers
young adults
middle-aged
seniors
365 days a year, CONTACT listens and cares

Contact phones are staffed by caring, deeply committed women and men from our local communities who have completed an extensive and professionally taught training program. These dedicated volunteers are always there. They are always ready to listen to our callers.

Contact’s services are free to our callers. No caller is charged for our service, and donations are not solicited from those we serve.

Contact’s services are confidential. As part of each person’s acceptance as a Contact volunteer, he or she must sign a pledge of confidentiality.

Contact’s services are anonymous. Callers are not required to identify themselves. The volunteer does not reveal his or her identity to the caller.

With support from regional professionals in the fields of counseling, psychology, and the ministry, Contact telephone workers handle calls dealing with a wide range of situations; from basic needs (e.g. food, shelter, clothing, etc.) to interpersonal relationships (e.g. family, marital, work-related, ,etc.) to feelings of depression and suicide. Contact can also offer spiritual comfort when requested through prayer and scripture reading.

REASSURANCE CALL PROGRAM

What are Reassurance Calls?

Reassurance Calls are an important service of Contact Ministries. A reassurance call is a daily personal telephone call made by Contact volunteers to older adults living alone who might not otherwise be in touch with anyone during a 24-hour period and to persons who are medically fragile. At a regularly scheduled time, a telephone call will be placed (between 7:00 AM and 10:00 PM). These calls are placed to share a few brief minutes in a friendly telephone visit and to assure that the person is in reasonably good health that day.

If the person receiving the call does not answer the telephone, the volunteer will notify the designated emergency contact listed on the Reassurance CONTACT application form.

A Reassurance CONTACT call gives a person, their family, and friends the security of knowing that someone will check on him or her and get help if it is needed.

Who is eligible for Reassurance Calls?

Our Reassurance Call service is available to residents of Carter, Greene, Unicoi, and Washington Counties of Tennessee. (Kingsport/Sullivan County, TN residents are served by our sister organization Contact Concern. Their number is 246-2273)

Anyone living alone who has a medical condition (such as epilepsy or diabetes for example), who is elderly and in frail health, or homebound may subscribe to this service. The service will begin as soon as Contact receives and processes the application. Reassurance Calls may be scheduled for every day, on specific days, or on a temporary basis depending on the needs of the subscriber. Like all of our services, Reassurance Calls are supported by donations and are offered free of charge to our clients.

Are there any limitations on the Reassurance calls?

Reassurance calls are made only once a day. Whenever a subscriber is unable to answer the telephone, Contact volunteers will try placing the call several times before assuming something is wrong and sending someone to check. Please understand that daily reassurance calls are kept brief since the Contact telephone lines must be kept open as much as possible for incoming calls.

What are the responsibilities of the subscriber?

The person subscribing to this service must select the time that he or she wishes to be called and agree to be available to answer the call at the designated time each day. The subscriber must notify CONTACT when he or she will be away from home so that emergency numbers will not be called.

CONTACT recommends that each subscriber make a housekey available to the person who is to check on him or her in case of an emergency. If CONTACT cannot reach anyone at the emergency numbers listed, our volunteer will request assistance from 911.

Subscribers should understand the CONTACT volunteers making their daily reassurance calls also receive incoming helpline calls. There may be an occasion when we will not be able to place the reassurance call at the designated time but the call will be made as close to that time as possible.

How does one become a subscriber?

To subscribe to the Reassurance CONTACT service print out a copy of the APPLICATION FORM, fill it out, and mail it to CONTACT Ministries. Or call Contact at either of our helpline numbers on our main page and we will be happy to send you more information and an application in the mail.

Information and Referral

Contact maintains a listing of area agencies and resources that provide services for different needs. When an individual calls with a need – whether it is for emergency shelter, assistance for elderly family members, meeting places and times for different support groups, or almost anything else – the Contact telephone worker is able to provide this information.

Contact Ministries has been designated as the 211 agency for four counties of upper-east Tennessee. They are:

Carter
Greene
Unicoi
Washington
211 is a new national three digit calling number designated by the FCC as the number to call for information about human services resources much in the same way that 911 is the designated number for emergency services and 411 is the designated number for directory assistance. Beginning sometime in the Winter of 2002 callers in those four counties will only have to dial 211 to reach Contact to get information about the agencies, services, and programs available in our area to help meet their needs.
In just those four counties Contact will be serving almost 250,000 people for a cost (under our current budget) of less than $0.75 per person per year. We need your help to provide this service. Please consider supporting Contact either financially or as a volunteer. Thanks! For information about where Contact’s funding comes from please go back to our main page and look at the bottom.

CONTACT Information

CONTACT-CONCERN’s helpline is staffed from 8:00 am until 11:00 pm. The remaining hours are covered through Messageline.

OUR MISSION

To provide the community with a comprehensive telephone helpline ministry, staffed by trained volunteers, with services including: information and referral services, daily reassurance calls, crisis intervention, and answering services for several area agencies.

VOLUNTEER TRAINING PROVIDED

Fall Training Session will begin October 7, 2003, through November 6, 2003. Tuesday and Thursday evenings, 7:00 – 9:30 p.m. Location will be Mountain View United Methodist Church, Orebank Road.

Call to sign up, or for more details. (246-2273)
SERVICE PROVIDER FORM

An online form for service providers to assist Contact-Concern in compiling data for the Kingsport community.

Just click on FORM . Thank You !

GENERAL INFORMATION
Telephone: (423) 246-2273
FAX: (423) 247-7761

Mailing address:
CONTACT-CONCERN of Northeast Tennessee, Inc.
P.O. Box 3336
Kingsport, TN 37664
Individuals

Contact is supported by people just like you. Our supporters share the vision we have for providing an essential service to those in our area who are hurting, lonely, confused, or not sure where they can go to find the help they need. We invite you to be a part of this network of caring by sending your tax-deductible contribution today to the address on our home page.

Many of us take for granted the family and friends who are there to listen to us and support us in our times of need or stress. If your life has been touched in a special way by someone who just took the time to really listen to what you had to say, please take the time today to let that person know just how much them being there means to you. We invite you to help Contact be there for someone else, someone who may not have anyone else to really hear them. If you would like to sponsor a shift (or even an entire day of service) in memory or honor of someone special in your own life please email our Executive Director for details.

Gifts have been given in honor or memory of:

Churches that support CONTACT Ministries

We are very thankful for the faithful support of these congregations.

If you do not have a church home, we encourage you to visit one of the following:

In Johnson City

Fairhaven United Methodist Church, 3131 W. Walnut St. (423) 938-1543

First Christian Church, 200 Mountcastle Dr. (423) 232-5700

First Presbyterian Church, 105 S. Boone St., (423) 926-5108

Fountain of Life Bible Church, 118 Julie Ln., (423) 282-0658

Grace Fellowship Church, 2314 S. Greenwood Dr. (423) 928-5601

Heritage Baptist Church, 1512 John Exum Pkwy. (423) 926-2139

Marvin’s Chapel United Methodist Church, 1882 Boone’s Creek Rd. (423) 753-8821

Munsey Memorial United Methodist Church, 201 E. Market St. (423) 461-8070

St. John’s Episcopal Church, 500 N. Roan St., Johnson City (423) 926-8141

Tacoma Church of God, 1005 John Exum Pkwy. (423) 926-6622

Thankful Baptist Church, 1501 E. Watauga Ave., (423) 926-5241

Trinity Assembly of God, 617 University Pkwy. (423) 926-4061

Watauga Presbyterian Church, 610 E. Watauga Ave. (423) 926-7942

In Jonesborough

Jonesborough AME Zion Church, P.O. Box 515 Jonesborough, Tn 37659

Fairview United Methodist Church, 878 Hwy 81N. (423) 913-2275

In Gray

Boone’s Creek Baptist Church, 304 Pickens Br. Rd., (423) 282-1371

In Greeneville

Asbury United Methodist Church, 201 S Main St., (423) 798-1050

Cumberland Presbyterian Church, 201 N. Main St., (423) 638-4119

Timber Ridge Church, 2460 Warrensburg Rd., (423) 639-3247 (Parsonage)

In Elizabethton

Borderview Christian Church, 1338 Bristol Hwy., (423) 542-6685

First Presbyterian Church, 119 West F St., (423)

First United Methodist Church, 325 East E St., (423) 543-3505

Pleasant Beach Baptist Church, 108 Pleasant Beach Rd., (423) 542-5462

In Erwin

Centenary United Methodist Church, 203 N. Elm Ave., (423) 743-4342

First Christian Church, 307 S. Main Ave., (423) 743-3811

Grace United Methodist Church, 103 Rock Creek Rd., (423) 743-5631

Limestone Cove United Methodist Church, 225 McCurry Rd., (423) 743-3662

Unicoi United Methodist Church, 702 Virginia St., (423) 743

Businesses supporting Contact

Many area businesses support Contact as part of their way of giving back to the community and being a responsible corporate neighbor. Because of their faithful support Contact volunteers were able to be there for over 5,000 Helplinecalls just last year and were able to make over 7,000 Reassurance Calls. We would like to express our appreciation for their support and would encourage anyone visiting this site to patronize any of the following businesses (and tell ’em you saw them listed here!).

Host Engineering (software and hardware solutions for the automation industry…cool site!), 593 AA Deakins Road Jonesborough, TN 37659 Sales: (800) 633-0405

Mitch Cox Construction, 801 Sunset Dr., Johnson City  (423) 282-6582

Shelnutt Land Surveys, ,112 E. Unaka Ave.,  Johnson City, TN (423) 434-8970

Dr. Jerry Guffey DDS, 128 N. Elm Ave.,  Erwin, TN (423) 743-3434

American Waterheater Employees Fund

City of Johnson City Employees Fund

East Tennessee State University Employee Fund

Siemens Energy Automation Employee Fund

Baylor & Backus CPA, Johnson City, TN

People’s Community Bank, Johnson City, TN

Cox Vision Center,  Johnson City, TN

Honey Baked Ham,  Johnson City, TN

Jack Miller Body Shop, Johnson City, , TN

Crowder RV Center, Johnson City, TN

 

CONTACT: an international
network of caring

Accredited by CONTACT USA, our centers must follow strict national standards of volunteer selection, training, and day-to-day procedures. As one of more than 50 centers located across the United States, we are part of a network of helplines that serve as many as 1.7 million callers each year.

We are also affiliated with Life Line International, joining us with helpline centers around the world.

Contact listens to the world, one person at a time

Contact Ministries is a non-profit volunteer based telephone helpline ministry serving the upper-east Tennessee region as well as parts of southwest Virginia. Contact provides the following services to our community: crisis intervention (with support from area professionals), information & referral services, and daily “reassurance” calls. Contact’s helpline is staffed by local volunteers of all ages and from all walks of life. Each volunteer has completed an extensive training program that includes over twenty-seven hours of classroom work led by area professionals and an additional eight hours of “on-the-job” training in the form of a series of practicums with experienced Contact telephone workers.

We believe that each person has the right to make decisions affecting the direction and quality of his or her life and has the responsibility to live according to these decisions. Our intent is to relate to each other and to our callers in ways which give honor to the individual and maintain personal integrity and dignity.

Our service is provided in the context of Christian-based ministry. Our mission is simply to serve others in a caring way. While we have our own values and beliefs, we do not impose these on our callers, nor do we take our callers beyond the point they are ready to go. Our intent is to help…to serve.
CONTACT, we’re at the end of your line:

The telephone rings and a young man shares his feelings of desperation and hopelessness about a shattered relationship. On another line, a middle-aged man feels trapped by his career, his marriage, his finances, his drinking. The phone rings again and a frantic mother is fighting her urge to strike out in frustration at her child.

Since 1978, when Contact Ministries opened, hurting people have been calling Contact, asking for someone to share their pain or simply asking that someone listen to them. Most have one thing in common. They are hurting people who are seeking someone who will listen, someone who will care, someone who will help them find a new perspective on their concerns.

From all income levels, from every walk of life, our callers are:

children

teenagers
young adults
middle-aged
seniors
365 days a year, CONTACT listens and cares

Contact phones are staffed by caring, deeply committed women and men from our local communities who have completed an extensive and professionally taught training program. These dedicated volunteers are always there. They are always ready to listen to our callers.

Contact’s services are free to our callers. No caller is charged for our service, and donations are not solicited from those we serve.

Contact’s services are confidential. As part of each person’s acceptance as a Contact volunteer, he or she must sign a pledge of confidentiality.

Contact’s services are anonymous. Callers are not required to identify themselves. The volunteer does not reveal his or her identity to the caller.

With support from regional professionals in the fields of counseling, psychology, and the ministry, Contact telephone workers handle calls dealing with a wide range of situations; from basic needs (e.g. food, shelter, clothing, etc.) to interpersonal relationships (e.g. family, marital, work-related, ,etc.) to feelings of depression and suicide. Contact can also offer spiritual comfort when requested through prayer and scripture reading.

 

Information and Referral

Contact maintains a listing of area agencies and resources that provide services for different needs. When an individual calls with a need – whether it is for emergency shelter, assistance for elderly family members, meeting places and times for different support groups, or almost anything else – the Contact telephone worker is able to provide this information.

Contact Ministries has been designated as the 211 agency for four counties of upper-east Tennessee. They are:

Carter
Greene
Unicoi
Washington
211 is a new national three digit calling number designated by the FCC as the number to call for information about human services resources much in the same way that 911 is the designated number for emergency services and 411 is the designated number for directory assistance. Beginning sometime in the Winter of 2002 callers in those four counties will only have to dial 211 to reach Contact to get information about the agencies, services, and programs available in our area to help meet their needs.
In just those four counties Contact will be serving almost 250,000 people for a cost (under our current budget) of less than $0.75 per person per year. We need your help to provide this service. Please consider supporting Contact either financially or as a volunteer. Thanks! For information about where Contact’s funding comes from please go back to our main page and look at the bottom

REASSURANCE CALL PROGRAM

What are Reassurance Calls?

Reassurance Calls are an important service of Contact Ministries. A reassurance call is a daily personal telephone call made by Contact volunteers to older adults living alone who might not otherwise be in touch with anyone during a 24-hour period and to persons who are medically fragile. At a regularly scheduled time, a telephone call will be placed (between 7:00 AM and 10:00 PM). These calls are placed to share a few brief minutes in a friendly telephone visit and to assure that the person is in reasonably good health that day.

If the person receiving the call does not answer the telephone, the volunteer will notify the designated emergency contact listed on the Reassurance CONTACT application form.

A Reassurance CONTACT call gives a person, their family, and friends the security of knowing that someone will check on him or her and get help if it is needed.

Who is eligible for Reassurance Calls?

Our Reassurance Call service is available to residents of Carter, Greene, Unicoi, and Washington Counties of Tennessee. (Kingsport/Sullivan County, TN residents are served by our sister organization Contact Concern. Their number is 246-2273)

Anyone living alone who has a medical condition (such as epilepsy or diabetes for example), who is elderly and in frail health, or homebound may subscribe to this service. The service will begin as soon as Contact receives and processes the application. Reassurance Calls may be scheduled for every day, on specific days, or on a temporary basis depending on the needs of the subscriber. Like all of our services, Reassurance Calls are supported by donations and are offered free of charge to our clients.

Are there any limitations on the Reassurance calls?

Reassurance calls are made only once a day. Whenever a subscriber is unable to answer the telephone, Contact volunteers will try placing the call several times before assuming something is wrong and sending someone to check. Please understand that daily reassurance calls are kept brief since the Contact telephone lines must be kept open as much as possible for incoming calls.

What are the responsibilities of the subscriber?

The person subscribing to this service must select the time that he or she wishes to be called and agree to be available to answer the call at the designated time each day. The subscriber must notify CONTACT when he or she will be away from home so that emergency numbers will not be called.

CONTACT recommends that each subscriber make a housekey available to the person who is to check on him or her in case of an emergency. If CONTACT cannot reach anyone at the emergency numbers listed, our volunteer will request assistance from 911.

Subscribers should understand the CONTACT volunteers making their daily reassurance calls also receive incoming helpline calls. There may be an occasion when we will not be able to place the reassurance call at the designated time but the call will be made as close to that time as possible.

How does one become a subscriber?

To subscribe to the Reassurance CONTACT service print out a copy of the APPLICATION FORM, fill it out, and mail it to CONTACT Ministries. Or call Contact at either of our helpline numbers on our main page and we will be happy to send you more information and an application in the mail.

Donations and Support

Contact needs your support in three main areas:

Prayer

Please be in prayer for the volunteers who are on the phone lines, the people who are calling, our Reassurance Call clients who are living alone, our staff as they conduct the day to day business of Contact, and our Board of Directors as they give of their time to provide strategic leadership and to develop the financial resources needed to keep the phone lines open.

Volunteer

Contact is a volunteer based ministry. Without our volunteers Contact would not exist. There are many opportunities for service with Contact, not just on the helpline. For more information click here.

Financial

Contact is a ministry and the helpline is staffed by volunteers, but it still takes cold hard cash to keep the lights on, to pay the phone bills, and all the other things that are needed to make this service possible. We have been blessed by the faithful support of many people in our 24 plus year history; will you consider becoming a part of that support? All donations are tax-deductible and Contact Ministries is a non-profit organization.

At some point we hope to be able to accept donations online but for right now please send your donation to:

Contact Ministries
P.O. Box 1403
Johnson City, TN 37605
Please consider Contact in your estate planning as well and talk to your financial advisor about the advantages of a tax-deductible contribution.

If you are interested in sponsoring a shift or even an entire day of service as a gift to “the person who has it all” or in honor of someone special in your own life who was there to listen when you needed someone to care, please contact our Executive Director for details.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Copyright 2002 Contact Ministries all rights reserved. Every reasonable effort has been made to ensure the completeness and accuracy of the information on this site but Contact Ministries assumes no liability for the accuracy or appropriateness of any information. This information is provided as a public service and may not be sold or rented without expressed written permission from the Board of Directors of Contact Ministries. We ask that all links to this site point to this main page. Thank you.
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